This resource covers multiple competency areas. A programme for adults teaching foundation skills in sending e-mails and What’s App messages. Topics range from sending attachments in e-mails to communicating with groups on WhatsApp. It is meant for use in guided contexts. It consists of two workbooks with theory and exercises and an e-learning module. The e-learning module contains five topics, including voice guidance. Workbooks can be purchased by instructors and educational organisations. The e-learning module is accessible online for free.

Target group
Low literacy citizens
Age group
Adults, Elderly citizens
Proficiency level i
Level 1
Copyright i
License fee*

General Objective

Skillset building

Preparation time for facilitator

less than 1 hour

Competence area

0 - Operation of devices, 2 - Communication & collaboration, 3 - Digital content creation

Time needed to complete activity (for learner)

1 - 2 hours

Name of author

Stichting Lezen en Schrijven

Support material needed for training


Resource originally created in


Copyright details

External Resource. Refer to publisher Stichting Lezen en Schrijven for further information.

Workshop directions